Changes due to COVID-19

Updated 4 p.m., May 29, 2020

BATAVIA, OH – In response to the COVID-19 pandemic, Clermont County government has made a number of changes in delivery of services. Some actions include closing waiting rooms, providing services online and getting payments via drop boxes and mail. These moves were taken in response to guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization, the Ohio Department of Health and Clermont County Public Health. We seek to slow the spread of this highly contagious disease, while continuing to carry forth the essential operations of government. Our goal is to protect the health of our employees and those they serve. Please note that this page is being updated frequently.

Ohioans Protecting Ohioans Urgent Health Advisory (5-19-20)

Animal Shelter: Starting Monday, March 16, the Clermont Animal CARE Shelter will be closed to the public. For adoptions, redemptions, and fostering, call 732-8854 seven days a week, 10 a.m.-4 p.m. For more information, visit https://clermontanimalcare.org/

Auditor: First and second-floor offices at 101 E. Main St., Batavia, are closed to the public; however, the Auditor’s office is continuing operations via remote capabilities and with limited on-site staff.  Staff are available via phone and email, and we ask that the public visit the Auditor’s website to conduct business online  https://www.clermontauditor.org/_dnn, and to learn how to do business with our office while it is closed to the public.

Auto Title Offices: The following offices are open, effective May 26:
-Milford Title Office
-Batavia Auto Title
-Beechmont Auto Title
Continue to check the clerk’s website for updates:  http://www.clermontclerk.org/Auto.html

Board of County Commissioners: Weekly meetings are being streamed on Facebook. You also may watch the session on a video screen across the hall from the meeting at 101 E. Main St. in Batavia.

Board of Elections: Visit https://boe.clermontcountyohio.gov/ for the latest voting information.

Building Inspection: Effective June 1, the Building Inspection Department at Permit Central will be accessible to the public for limited transactions and services from 8 a.m.-3:30 p.m.  The number of customers in the Permit Central Lobby will be limited to four at any given time.  Customers are asked to remain outside and not enter until someone leaves. Please wear a mask when inside the building, practice social-distancing and respect the people around you. We encourage you to continue to use the new Customer Self-Serve portal, our on-site dropbox, electronic submission process by email or USPS mail for dropping off or submitting a new application or revisions. Meetings with Building Inspection staff will be limited to appointment-only. We encourage the use of Skype, Zoom, and FaceTime for meetings whenever possible.  Please visit our website at www.permit.clermontcountyohio.gov or call one of our Permit Specialists at 513-732-7213 for additional information and options.  Directional signage will be posted on-site to assist you. Customers are encouraged to not enter the building if they are experiencing any of the following symptoms: nasal congestion, diarrhea, sore throat, fever (>100.4 F), achiness, cough, nausea, shortness of breath, vomiting.

Clermont Transportation Connection: CTC offices at 4003 Filager Road, Batavia, are closed to the public. The offices are accepting required deliveries only. For updated information visit https://ctc.clermontcountyohio.gov/. You may call CTC at 513-732-7433.

Communications Center, Emergency Management Agency: Offices at 2279 Clermont Center Drive, Batavia, are closed to the public. The offices are accepting required deliveries only. For additional information, please call the Communications Center at 513-732-2231 or Emergency Management Agency at 513-732-7661.

Common Pleas Court: Effective Monday, March 23, the Common Pleas Clerk of Courts hours of operation will be from 8 a.m.-3 p.m. until further notice. For more information https://clermontcommonpleas.com/dockets-and-data/news-and-announcements/
As of March 17, the following changes are in effect immediately, extending at least through June 29, 2020:
All jury trials scheduled within the next 60 days shall be continued. No citizen summoned for jury duty will need to report for jury service in Common Pleas Court through June 29, 2020. This period may be further extended by the judges as the situation evolves.
Civil matters, criminal pre-trial matters, criminal review hearings, and matters by agreement will occur by telephone or videoconferencing if available, as authorized by the assigned judge.
Only those individuals with an interest in a case before the Court that day will be permitted entry into the courthouse. This includes defendants and immediate family, crime victims and immediate family, and subpoenaed witnesses. Exceptions will be granted for persons needing access to the Clerk of Court’s Office and the Probation Department.
Civil Protection Orders will still be filed and heard at the courthouse.
To minimize traffic in the courthouse, Judges’ dockets will be staggered as authorized by the assigned judge. Attorneys should check with the court for any scheduling changes.
Attorneys should check with their clients as to their health status and concerns, and request a continuance if appropriate.
Probationers should contact their Probation Department about any reporting changes.
UNLESS PARTIES ARE ADVISED OTHERWISE BY THE COURT OR COUNSEL, OR UNLESS A CHANGE IS POSTED ON THE COURT WEBSITE, PARTIES TO A CASE SHOULD ASSUME THAT A HEARING WILL BE HELD AS SCHEDULED.

Community and Economic Development: Lot Split/711 Transfer/Replats: Submit all applications to Permit Central via US Mail to 2275 Bauer Road, Batavia, OH 45103. Applications that require a notary will need to be addressed by the applicant. Major Subdivision/P.U.D’s: Submit application packet to Taylor Corbett, 101 East Main St. 3rd Floor, Batavia, OH 45103 and via email to trcorbett@clermontcountyohio.gov.

Coroner’s Office: The Coroner’s Office is closed to the public. For any requests or information, you may call 513-732-8117. Also may be reached at 513-543-0129.

County Administration Building (101 E. Main St., Batavia): The Board of County Commissioners Offices, Office of Management and Budget, Human Resources and Community and Economic Development are closed to the public. However, necessary deliveries are accepted during normal business hours. Lobbies on the second and third floor are open for all necessary deliveries. Call 513-732-7300 for assistance.

Developmental Disabilities: Offices are closed to the public, but office staff are in and can be reached by calling (513) 732-7000. Service and Support Administrators (social work staff) are working remotely/holding meetings via Zoom and conference calls. School Age Services are closed. Adult Services Programs are closed. Early Intervention staff are working in the field and are continuing home visits for now.

Domestic Relations Court: The Clermont County Domestic Relations Court is limiting staff hours and dockets during this public health concern. All pretrials and agreed final hearings, including but not limited to dissolution hearings, are being held by telephone rather than in person. If you have a pretrial or an agreed final hearing scheduled, please send a telephone number where you can be reached at the scheduled time to domesticcourt@clermontcountyohio.gov. You must include the date and time of your hearing, your case name, and case number in your email. The Court will call you at the scheduled time.
The Court will remain open to hear domestic violence cases only. This includes ex parte, final hearings, and motions to modify CPOs. All other hearings from now until June 1, 2020, will be continued to a date after June 1.
You may not enter the building (2340 Clermont Center Drive, Batavia OH) unless you have a hearing in Clermont County Juvenile Court or Domestic Relations Court, or have pleadings to file with the Clerk of Courts.
If you are representing yourself, monitor your email for information about your case. If you are represented by counsel, all notices about your hearings will be emailed to your counsel. You can also monitor the Clermont Clerk of Court website (www.clermontclerk.org) for updated case information.
The Domestic Relations Clerk of Courts hours of operation are 8 a.m.-3 p.m.

Engineer: The County Engineer offices are no longer be open to the public. Tax Map documents can be E-filed, or mailed (2381 Clermont Center Drive, Batavia, Ohio 45103). Visit https://recorder.clermontcountyohio.gov/e-file/ to start an E-file process. Staff will continue to be available for processing documents and answering phones and e-mails. All other Engineer operations that involve the public will continue by email, mail, or phone. Visit website for contact information – https://clermontengineer.org/departments-services/

Facilities: County Facilities Management at 4001 Filager Road, Batavia, is closed to the public. The office is accepting required deliveries only. For additional information, call County Facilities at 513-732-8850.

Fleet Services: Fleet offices at 4005 Filager Road, Batavia, are closed to the public. The offices are accepting required deliveries only. For additional information, call: 513-732-7775.

Job and Family Services: Lobby reopened May 18, 8 a.m.-4 p.m., following Responsible Protocols for Getting Ohio Back to Work. Staff wearing face coverings and asking customers to follow the same guideline. Continue to use dropbox for submitting documents and to make contact with the agency via phone, fax, or email.  Email address is clermontcasebank3@jfs.ohio.gov, switchboard number is 513-732-7111, and fax is 513-732-7216.  You may apply for CASH/FOOD/MEDICAL benefits by calling 1-844-640-6446, 8 a.m.-4 p.m., Monday-Friday. Number of lobby patrons at one time limited to eight customers.  If there are greater than eight customers, you will be asked to wait in your vehicle.
Public Assistance (Medicaid, SNAP, Child Care) – 513-732-7111
To apply by phone – Cash/Food/Medical assistance – 1-844-640-6446 (8 a.m. to 4 p.m.)
Children’s Protective Services – 513-732-7173
Ohio Means Jobs Clermont – 513-943-3000
Child Support Enforcement – 513-732-7248
Unemployment – http://unemployment.ohio.gov ; 1-877-644-6562;  PIN RESET:  1-866-962-4064

Mental Health and Recovery Board: Mental Health and Substance Disorder Use treatment services through Child Focus, Inc., Clermont Recovery Center, and Greater Cincinnati Behavioral Health will continue to be available. All of the agencies are taking precautions to limit personal contact when possible and providing services when appropriate through teleconferencing or phone calls. Crisis services are available for any Clermont County resident and can be reached through the 24/7 Crisis Hotline number: 528-SAVE. Mobile Crisis is still running, and it is encouraged that this service be utilized to try to divert individuals from the hospital when appropriate. The Quick Response Teams (QRT) have suspended in-person outreach, but the team is still accepting referrals and is trying to engage individuals via social media or telephone.  As of March 24, the CCMRHB staff are working from home.  Staff can be reached by leaving a message at 732-5400, which will be checked daily, or a specific staff person via cell phone if you have that number. Information on coping with psychological distress is available on the website at ccmhrb.com.

Municipal Court: Effective Monday, May 11, the Clermont County Municipal Court shall be open for normal business, subject to the following restrictions:
(1) Public access to the Clermont County Municipal Courthouse shall be limited to parties to cases (Plaintiffs, the State of Ohio, and Defendants), attorneys, alleged victims, subpoenaed witnesses in criminal cases, witnesses in civil cases, media, police officers, people on reporting probation, mail carriers, and supply deliverers.
(2) The Court will conduct arraignments, bond hearings, pre-trials, plea or trial settings, and all contested matters, with the exception of jury trials. The Court will reset, at its discretion, and to a date certain, all matters currently set for jury trial. The Court will conduct civil evictions, garnishments, replevins, and consider requests for driving privileges. The Court will continue all other civil matters, in its discretion, to a date certain.
(3) Courtroom access shall be limited to no more than ten (10) people at a time, or a number set by the Court, in its discretion.
(4) All members of the public must maintain six feet of separation between themselves and others unless contact between court staff and the public is necessary for court operations. The Court will determine when contact is necessary.
(5) It is strongly recommended that any person entering the courthouse wear a facial covering, which covers the wearer’s nose and mouth. The Court will not provide masks to the public. Every person entering the courthouse must bring his or her own mask to the courthouse.
(6) Any person entering the courthouse must submit to his or her temperature being taken by the Clermont County Sheriff or someone designated by the Court.
(7) The Court has the authority to deny access to the courthouse or remove from the courthouse anyone who fails to abide by the terms of this order.
The Court will vacate or amend this General Order no later than June 1, 2020
More info: https://municipal.clermontcountyohio.gov/
Anyone trying to access the Clermont County Municipal Court should refer to General Order VI issued by the Clermont County Municipal Court on April 29, 2020. Due to the ongoing emergency related to the outbreak of Coronavirus Disease (COVID-19) and recognizing the steps the Clermont County Municipal Court has already taken the Clerk of the Clermont County Municipal Court will operate according to the following schedule:
Traffic and Criminal Division:
Public, Attorneys, and Media who are allowed in the building per the aforementioned order of the Court:
Monday – Friday:      8 a.m. – 4:30 p.m.
Law Enforcement, Bondsmen, and public posting bonds:
Monday – Friday:     7:30 a.m. – 4:30 p.m.
Saturday:                   7 a.m. – 3:30 p.m.
Civil Division:
Public, Attorneys, and Media who are allowed in the building per the aforementioned order of the Court:
Monday-Friday :          8:00 am – 4:30 pm

Municipal Adult Probation & Community Service Department:Effective Monday, May 11, is open to the public, Monday-Friday. Restrictions in place for visitors to the Municipal Court building apply to those visiting the department.  Community Service:  The work crews resumed limited operations on Monday, May 18. The crews will only be running weekdays, Monday-Friday, closed weekends. Masks and gloves will be mandatory – these will not be provided. Each participant must bring their own lunch – there will not be access to restaurants or businesses to obtain food. Anyone displaying signs of or claiming to be ill will not be permitted to work on the crew. As always, participants should dress according to the weather and report for the crew by 8 a.m. Contact the community service office with any questions at (513) 732-8125.

OSU Extension Office/Clermont County: Staff is telecommuting. If you have questions, please call 513-732-7070.

Parks: The Park District will conduct business during its normal hours of 8 a.m. to 4:30 p.m. Monday through Friday, but offices are closed to the public. To reach the business office, call 513-732-2977 or write parkdistrict@clemontcountyohio.gov. Guests may pay for a facility rental by mail or over the phone. Viewings of the Pattison Lodge and Hartman Cabin have been discontinued until further notice. Call the Park District office for any additional information on facility rentals at 513-732-2977. The Chilo Lock 34 Park Visitor Center and Museum will be closed until further notice. Yurt rentals at Chilo have been suspended and all interpretive naturalist programs throughout the Park District have been cancelled as well. Parks and nature preserves – including walking paths, hiking trails and river accesses – remain open for the public to enjoy. Hours are sunrise to dusk, seven days a week. The Park District maintenance staff has instituted a series of daily disinfectant protocols for all public and rental spaces, including Pattison Lodge, Hartman Cabin and all Park District restroom facilities. Playgrounds closed to the public. The Park District has removed the goals from the basketball court and closed the tennis courts at Sycamore Park in Batavia. In addition, the Park District has taped off the picnic shelters in Chilo Lock 34, Hartman Log Cabin, Pattison, Shor and Sycamore parks to remind people not to gather in large groups. Park District restroom facilities also have been closed, but there will be port-a-pottys available in each of the parks.

Prosecutor: The offices of the prosecutor are open as usual, with limited staff. Prosecutors, law enforcement officers, victims, and victim advocates will meet by appointment only. Civil Division staff are working remotely. The dropoff box outside of its door will be checked daily.

Probate/Juvenile Court: The Clermont County Juvenile Court, located at 2340 Clermont Center Drive, Batavia, OH 45103, will accept filings on behalf of the Clermont Court Probate Court. The existing Probate Court facility, located at 2379 Clermont Center Drive, Batavia, OH 45103, will remain in operation for as long as staff is available. The Probate Court facility, located at 2379 Clermont Center Drive, Batavia, OH 45103, will not be open to the public, including counsel. It will be locked to prevent public entry. All in-person business of the Probate Court will take place at the Juvenile Court. The Probate Court will only accept fax filings as authorized by Local Rule 57.5 at 513-732-8183. For the latest information, see https://probatejuvenile.clermontcountyohio.gov

Public Defender: Hours of operation are 8 a.m.-3 p.m. Office access is restricted for attorneys and staff only. If you need to talk with your attorney about your case, please reach out to them via phone or email. Intakes (applications for representation) done by phone. If you want us to represent you, call 513-732-7223 and select the Department in which you are calling. In the event no one is able to take your call, call 513-732-7240 and leave a message. Your court date likely has or will change. Contact the court to check on the status of your case, or you can check the docket:
Clermont County Common Pleas Court (felonies)
Assignment Commissioner: 513-732-7108
Common Pleas Clerk:  http://crtvweb/case_access.html
Municipal Court (misdemeanors) 513-732-7418
Municipal Court Clerk: http://crtvweb/case_access.html
Child Support Contempt’s and Juvenile Cases
Juvenile Court – 513-732-7696
Domestic Relations – 513-732-7327
Will continue to monitor the situation, and will post updates and changes on https://publicdefender.clermontcountyohio.gov/

Public Health: Clermont County Public Health closed its Permit Central Lobby at 2275 Bauer Road, Batavia, effective March 16. At this time, its Nursing/WIC location will remain open. You may continue to reach Public Health by phone at 513-732-7499. Continue to check the CCPH website for updates. There are many CCPH services that can be accessed online, by mail and by phone. Here is a list of services and recommended ways to conduct business while the building is closed to the public: Birth Certificates: Order online at https://ccphohio.org/ or by mail. Death Certificates: Funeral homes can continue using the current e-file process or file by mail. Filing New Permits: By mail. Nursing and WIC Services: At this time the Nursing/WIC location will remain open.

Records Center: The Records Center is closed to the public. For historical records requests, please call 513-735-8660 or email msnyder@clermontcountyohio.gov.

Recorder: Effective May 11,, the Recorder’s Office will begin following a limited schedule for the public to access only records that are unavailable online. Visits to the office will be by appointment only. Days available for appointments will be Mondays, Wednesdays, and Thursdays, 8 a.m.-10 a.m. or noon-2 p.m. You may schedule an appointment by contacting us at (513) 732-7236 or by email at recorder@clermontcountyohio.gov. We will continue to process records requests via email. Masks MUST be worn and social distancing will be mandatory while in the Recorder’s Office. Documents for recording will continue to be received via e-filing, mail or drop off. Be sure to include checks for exact payment amounts, your contact information and an envelope for return. There are labeled drop boxes located in the front and back lobbies on the first floor of our building at:
Clermont County Recorder’s Office
101 East Main Street
Batavia, OH 45103
We encourage the use of E-Filing during this time as it is the quickest and easiest way to process recordings. We will update this page and our CountyFusion site with more information as it made available. Click here for instructions on how to get started E-Filing: https://recorder.clermontcountyohio.gov/e-filing/

Senior Services: All critical home-based are continuing to operate.  These programs include Home Care, Meals-on-Wheels, Transportation, Adult Protective Services and Guardianship Investigations. The Lois Brown Dale Adult Day Services Welcome Center is closed to all customers. All non-critical home repairs are suspended. Contact Helen Fisher (helen.fisher@clermontseniors.com) if you have any questions. Lifelong Learning Centers, located at the Union Township Civic Center, Miami Township Civic Center and Bethel Woods, are closed until further notice. Staff may phone customers prior to your appointment, requesting information to help us better prepare for service. Those persons we serve are being asked to alert their case managers or specific departments (i.e. Transportation, Home Care, Meals-onWheels) if they are presenting any of the common symptoms, such as an elevated temperature, coughing, sneezing and/or shortness of breath. All seven senior housing communities operated by Clermont Senior Services are following precautionary guidelines and are not hosting events or activities in their respective community rooms. Further, there are limitations with regard to visits. All visitors are being required to sign in upon entering a facility. Call the property manager at the respective community for more information.  All other currently operating services of Clermont Senior Services will continue for residents receiving services in the facilities (home care, transportation to medical appointments and meals-on-wheels). Clermont Senior Services is accepting donations and distributing items for/from an Emergency COVIC-19 Pantry, specifically intended to assist seniors in Clermont County during this crisis.  Donations can be dropped off or picked up.  For more specific locations and a list of priority items needed, please refer to our website, www.clermontseniors.com or call 513-724-1255. To assist supporting those seniors who regularly attend the CSS Adult Day Services Center, and to help deter social isolation, Senior Services has started a series of interactive online activities and entertainment. Families and customers are contacted and advised of the availability of the opportunity and given instructions on accessing through Zoom. Extending efforts to assist well and active seniors with social isolation, programming at the Lifelong Learning Centers is being provided in the same manner. Senior Services is also teaming up with the University of Cincinnati-Clermont and links to available learning opportunities can be found at www.clermontseniors.com or by calling the Union Township Lifelong Learning Center at 947-7344. Anyone with questions may call Senior Services at 724-1255.

Soil and Water Conservation District: Employees will be voluntarily telecommuting until further notice. Staff will have access to and be answering emails during this time, and appointments can be made if necessary. To reach staff, email or call 513-732-7075.

Sheriff’s Office: The Clermont County Jail is closed to all non-essential personnel. All inmate visitation is canceled until further notice. Essential personnel includes: medical, nursing, mental health professionals, and attorneys. The Sheriff’s Office located at 4470 OH-222, Batavia will operate with business as usual. If you have questions, see https://clermontsheriff.org/

Treasurer’s Office: Effective at the end of business day on March 19, the Treasurer’s Office lobby is closed to the public until further notice. Citizens are encouraged to mail their payments or use the drop box located by the front door on Main Street of the Administration Building. Citizens may also pay by phone or website and information on how to do that can be found at www.clermonttreasurer.org under “How to Pay.”  Please call the Treasurer’s Office at 513-732-7254 for more information if needed.

Water Resources: Effective May 26, the office at the Water Resources Department will be accessible to the public during normal business hours, 8 a.m.-4:30 p.m., Monday-Friday. The number of customers allowed in the building at a time will be limited and customers will need to follow social distancing requirements.  Customers are encouraged to continue to use the night deposit box if they are just dropping off a payment or call 513-732-7970 if they have questions. Customers are asked not to enter the building if they are experiencing any of the following symptoms: nasal congestion, diarrhea, sore throat, fever (>100.4 F), achiness, cough, nausea, shortness of breath, vomiting.

Veterans Service Commission: Has suspended all VA medical transportation and walk-ins. Contact your VA provider and ask about telehealth, video health or re-scheduling options that may be available to you. NO WALK-INS will be authorized and the office will be closed for in-person visits. Commission employees will remain working but we ask all business be handled remotely by telephone or email. Signatures will be obtained through “curbside drive-thru” on a case-by-case basis as directed by your Service Officer. A lockbox has been placed in the lobby of the Heritage Building, 76 S. Riverside Dr., Batavia, for dropping off Emergency Financial Assistance applications and any VA paperwork for your Service Officer. You will receive a phone call within 24-48 hours from your Service Officer with further details. For questions please call 513-732-7363 or email the director at fmorrow@clermontcountyveterans.com.