Changes due to COVID-19

Updated 8:15 a.m. March 25, 2020

BATAVIA, OH – In response to the COVID-19 pandemic, Clermont County government has made a number of changes in delivery of services. Some actions include closing waiting rooms, providing services online and getting payments via drop boxes and mail. These moves were taken in response to guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization, the Ohio Department of Health and Clermont County Public Health. We seek to slow the spread of this highly contagious disease, while continuing to carry forth the essential operations of government. Our goal is to protect the health of our employees and those they serve. Please note that this page is being updated frequently.

Ohio’s Stay at Home Order (3-22-20)

Animal Shelter: Starting Monday, March 16, the Clermont Animal CARE Shelter will be closed to the public. For adoptions, redemptions, and fostering, call 732-8854 seven days a week, 10 a.m.-4 p.m. For more information, visit https://clermontanimalcare.org/

Auditor: First and second floor offices at 101 E. Main St., Batavia, are closed to the public; however, the Auditor’s office is continuing operations via remote capabilities and with limited on-site staff.  Staff will be available via phone and email, and we ask that the public visit the Auditor’s website to conduct business online  https://www.clermontauditor.org/_dnn , and how to do business with our office while it is closed to the public.

Auto Title Offices: The following changes are in effect until further notice:
-Milford Title Office – closed
-Batavia Auto Title – closed
-Beechmont Auto Title – closed until further notice, effective March 24
Continue to check the clerk’s website for updates on changing conditions based on the spread and severity of this outbreak http://www.clermontclerk.org/Auto.html

Board of Elections: Visit https://boe.clermontcountyohio.gov/ for the latest voting information.

Building Inspection: Permit Central lobby at 2275 Bauer Road, Batavia, is closed. Many Building Inspection services can be accessed online, by postal mail and by phone. For information about filing new permits at Permit Central or by email, visit https://permit.clermontcountyohio.gov/. All meetings are currently suspended. Discuss issues with staff by phone/e-mail. If you have any questions, please call Building Inspection at 513-732-7213 or Permitcentral@clermontcountyohio.gov.

Clermont Transportation Connection: All transportation routes are being operated as usual. CTC offices at 4003 Filager Road, Batavia, are closed to the public. The offices are accepting required deliveries only. For updated information visit https://ctc.clermontcountyohio.gov/. You may call CTC at 513-732-7433.

Communications Center, Emergency Management Agency: Offices at 2279 Clermont Center Drive, Batavia, are closed to the public. The offices are accepting required deliveries only. For additional information, please call the Communications Center at 513-732-2231 or Emergency Management Agency at 513-732-7661.

Common Pleas Court: Effective Monday, March 23, the Common Pleas Clerk of Courts hours of operation will be from 8 a.m.-3 p.m. until further notice. All jury trials scheduled within the next 30 days shall be continued. No citizen summoned for jury duty will need to report for jury service in Common Pleas Court through April 17, 2020. For more information https://clermontcommonpleas.com/dockets-and-data/news-and-announcements/

Community and Economic Development: Lot Split/711 Transfer/Replats: Submit all applications to Permit Central via US Mail to 2275 Bauer Road
Batavia, OH 45103. Applications that require a notary will need to be addressed by the Applicant. Major Subdivision/P.U.D’s: Submit application packet to my office at 101 East Main St. 3rd Floor, Batavia, OH 45103 and via email to trcorbett@clermontcountyohio.gov.

Coroner’s Office: The Coroner’s Office is closed to the public. For any requests or information, you may call 513-732-8117. They also may be reached at 513-543-0129.

County Administration Building (101 E. Main St., Batavia): The Board of County Commissioners Offices, Office of Management and Budget, Human Resources and Community and Economic Development are closed to the public. However, necessary deliveries are accepted during normal business hours. Lobbies on the second and third floor are open for all necessary deliveries. Board of County Commissioner session rooms are open to the public for sessions. Call 513-732-7300 for assistance.

Developmental Disabilities: Offices are closed to the public, but office staff are in and can be reached by calling (513) 732-7000. Service and Support Administrators (social work staff) are working remotely/holding meetings via Zoom and conference calls. School Age Services are closed through April 3. Adult Services Programs are closed through April 3.  Early Intervention staff are working in the field and are continuing home visits for now.

Domestic Relations Court: The Clermont County Domestic Relations Court is limiting staff hours and dockets during this public health concern. All pretrials and agreed final hearings, including but not limited to dissolution hearings, are being held by telephone rather than in person. If you have a pretrial or an agreed final hearing scheduled, please send a telephone number where you can be reached at the scheduled time to domesticcourt@clermontcountyohio.gov. You must include the date and time of your hearing, your case name, and case number in your email. The Court will call you at the scheduled time.
The Court will remain open to hear domestic violence cases only. This includes ex parte, final hearings, and motions to modify CPOs. All other hearings from now until May 1, will be continued to a date after May 1.
You may not enter the building (2340 Clermont Center Drive, Batavia OH) unless you have a hearing in Clermont County Juvenile Court or Domestic Relations Court, or have pleadings to file with the Clerk of Courts.
If you are representing yourself, monitor your email for information about your case. If you are represented by counsel, all notices about your hearings will be emailed to your counsel. You can also monitor the Clermont Clerk of Court website (www.clermontclerk.org) for updated case information.
The Domestic Relations Clerk of Courts hours of operation will be 8 a.m.-3 p.m., effective immediately.

Engineer: The County Engineer offices will no longer be open to the public. Tax Map documents can be E-filed, or mailed (2381 Clermont Center Drive, Batavia, Ohio 45103). Visit https://recorder.clermontcountyohio.gov/e-file/ to start an E-file process. Staff will continue to be available for processing documents and answer phones and e-mails. All other Engineer operations that involve the public will continue by email, mail, or phone. Visit ebsite for contact information – https://clermontengineer.org/departments-services/

Facilities: County Facilities Management at 4001 Filager Road, Batavia, is closed to the public. The office is accepting required deliveries only. For additional information, call County Facilities at 513-732-8850.

Fleet Services: Fleet offices at 4005 Filager Road, Batavia, are closed to the public. The offices are accepting required deliveries only. For additional information, call: 513-732-7775.

Job and Family Services: Effective March 17, lobbies will be closed and meetings scheduled by appointment only. Most business can already be conducted online, phone, mail, email, or the drop box located outside the entrance. To find out if you need an in-person meeting, contact the applicable division:
Public Assistance (Medicaid, SNAP, Child Care) – 513-732-7111
Children’s Protective Services – 513-732-7173
Ohio Means Jobs Clermont – 513-943-3000
Child Support Enforcement – 513-732-7248
Family and Children First / Wraparound – 513-732-7862

Mental Health and Recovery Board: Mental Health and Substance Disorder Use treatment services through Child Focus, Inc., Clermont Recovery Center, and Greater Cincinnati Behavioral Health will continue to be available. All of the agencies are taking precautions to limit personal contact when possible and providing services when appropriate through teleconferencing or phone calls. Crisis services are available for any Clermont County resident and can be reached through the 24/7 Crisis Hotline number: 528-SAVE. Mobile Crisis is still running, and it is encouraged that this service be utilized to try to divert individuals from the hospital when appropriate. The Quick Response Teams (QRT) have suspended in-person outreach, but the team is still accepting referrals and is trying to engage individuals via social media or telephone.  As of March 24, the CCMRHB staff will be working from home.  Staff can be reached by leaving a message at 732-5400, which will be checked daily, or a specific staff person via cell phone if you have that number. Information on coping with psychological distress is available on the website at ccmhrb.com.

Municipal Court: Effective March 23:
(1) Public access to the Clermont County Municipal Courthouse shall be limited to parties to cases (Plaintiffs, the State of Ohio, and Defendants), attorneys, alleged victims, subpoenaed witnesses, media, and police officers;
(2) The Court will continue to conduct bond hearings, arraignments, and contested hearings for defendants housed in the Clermont County Jail.
(3) All hearings that involve defendants who are not housed in the Clermont County Jail, shall be continued approximately thirty days. The Court will set a date certain for each continued case. The Court will issue notice of the new date to each defendant, and if represented by counsel, to his or her counsel, by mail.
The Court will vacate or amend this General Order no later than APRIL 17, 2020.
Municipal Court will operate according to the following schedule:
Traffic and Criminal Division:
Public, Attorneys, and Media who are allowed in the building:
Monday – Friday: 8 a.m.-3 p.m.
Law Enforcement, Bondsmen, and public posting bonds:
Monday – Friday 7:30 a.m.-3 p.m. and 8 p.m.-12 a.m.
Saturday – Sunday: 7 a.m.-11 a.m. and 8 p.m.-12 a.m.
Civil Division: Public, Attorneys, and Media who are allowed in the building:
Monday – Friday: 8 a.m.-3 p.m.

Municipal Adult Probation & Community Service Department: Closed to the public except for individuals with a scheduled appointment with their probation officer, reporting bond officer or to upload a SCRAM bracelet. Your probation or reporting bond officer may contact you for alternate instructions or to reschedule appointments at their discretion. Effective March 23, the department will be operating on a limited, rotating staff schedule to limit the number of individuals in its department. There will be no afternoon appointments scheduled after 11:30 am, and no office access after 12:00 pm (noon). SCRAM bracelet uploads are to be completed between 8:00 am and 11:45 am, to ensure members of the outside public are not in the building past 12:00 pm (noon). Community Service: Contact by phone at (513) 732-8125. The community service work crew is not operating until at least April 20. We understand you may have a deadline to complete hours. Please contact us regarding an extension. We are not admitting the public into the courthouse for questions about community service. If you are turned away at the front door of the courthouse by the Court Services Deputies and feel you need to see your officer, please call your probation/reporting bond officer or the front desk at (513) 732-8069.

OSU Extension Office/Clermont County: Staff is telecommuting. If you have questions, please call 513-732-7070.

Parks: The Park District will conduct business during its normal hours of 8 a.m. to 4:30 p.m. Monday through Friday, but offices are closed to the public. To reach the business office, call 513-732-2977 or write parkdistrict@clemontcountyohio.gov. Guests may pay for a facility rental by mail or over the phone. Viewings of the Pattison Lodge and Hartman Cabin have been discontinued until further notice. Call the Park District office for any additional information on facility rentals at 513-732-2977. The Chilo Lock 34 Park Visitor Center and Museum will be closed until further notice. Yurt rentals at Chilo have been suspended and all interpretive naturalist programs throughout the Park District have been cancelled as well. Parks and nature preserves – including walking paths, hiking trails and river accesses – remain open for the public to enjoy. Hours are sunrise to dusk, seven days a week. The Park District maintenance staff has instituted a series of daily disinfectant protocols for all public and rental spaces, including Pattison Lodge, Hartman Cabin and all Park District restroom facilities. Playgrounds closed to the public.

Prosecutor: The offices of the prosecutor are open as usual, with limited staff. Prosecutors, law enforcement officers, victims, and victim advocates will meet by appointment only. Civil Division staff are working remotely. The dropoff box outside of its door will be checked daily.

Probate/Juvenile Court: The Clermont County Juvenile Court, located at 2340 Clermont Center Drive, Batavia, OH 45103, will be accepting filings on behalf of the Clermont Court Probate Court. The existing Probate Court facility, located at 2379 Clermont Center Drive, Batavia, OH 45103, will remain
in operation for as long as staff is available. The Probate Court facility, located at 2379 Clermont Center Drive, Batavia, OH 45103, will not be
open to the public, including counsel. It will be locked to prevent public entry. All in-person business of the Probate Court will take place at the Juvenile Court. The Probate Court will only accept fax filings as authorized by Local Rule 57.5 at 513-732-8183. For the latest information, see https://probatejuvenile.clermontcountyohio.gov

Public Defender: Effective immediately, hours of operation are 8 a.m.-3 p.m. Office access is restricted for attorneys and staff only at present. If you need to talk with your attorney about your case, please reach out to them via phone or email. Intakes (applications for representation) done by phone. If you want us to represent you, call 513-732-7223 and select the Department in which you are calling. In the event no one is able to take your call, call 513-732-7240 and leave a message. Your court date likely has or will change. Contact the court to check on the status of your case, or you can check the docket:
Clermont County Common Pleas Court (felonies)
Assignment Commissioner: 513-732-7108
Common Pleas Clerk:  http://crtvweb/case_access.html
Municipal Court (misdemeanors) 513-732-7418
Municipal Court Clerk: http://crtvweb/case_access.html
Child Support Contempt’s and Juvenile Cases
Juvenile Court – 513-732-7696
Domestic Relations – 513-732-7327
Will continue to monitor the situation, and will post updates and changes on https://publicdefender.clermontcountyohio.gov/

Public Health: Clermont County Public Health closed its Permit Central Lobby at 2275 Bauer Road, Batavia, effective March 16. At this time, its Nursing/WIC location will remain open. You can continue to reach Public Health by phone at 513-732-7499. Continue to check the CCPH website for updates. There are many CCPH services that can be accessed online, by mail and by phone. Here is a list of services and recommended ways to conduct business while the building is closed to the public: Birth Certificates: Order online at https://ccphohio.org/ or by mail. Death Certificates: Funeral homes can continue using the current e-file process or file by mail. Filing New Permits: By mail. Nursing and WIC Services: At this time the Nursing/WIC location will remain open.

Records Center: The Records Center is closed to the public. For historical records requests, please call 513-735-8660 or email msnyder@clermontcountyohio.gov. The Free Shred Event on April 4 has been canceled.

Recorder: Closed to the public beginning on March 17. Will continue to have staff onsite to answer phones, respond to emails and work through mailings. Can be reached by phone at 513-732-7236 or by email at recorder@clermontcountyohio.gov. There is a drop box placed in front of the building to drop off letter-sized documents for recording (Be sure to include checks for exact payment amounts). In addition, large envelopes for recording can be delivered to the Treasurer’s Office located on the 2nd Floor at 101 E. Main St., Batavia, OH 45103.

Senior Services: All critical home-based are continuing to operate.  These programs include Home Care, Meals-on-Wheels, and Transportation. The Lois Brown Dale Adult Day Services Welcome Center is closed to all customers. All non-critical home repairs will be suspended. Contact Helen Fisher if you have any questions. Lifelong Learning Centers, located at the Union Township Civic Center, Miami Township Civic Center and Bethel Woods, will be closed until further notice. Staff may phone customers prior to your appointment, requesting information to help us better prepare for service. Those persons we serve are being asked to alert their case managers or specific departments (i.e. Transportation, Adult Day Services Center) if they are presenting any of the common symptoms, such as an elevated temperature, coughing, sneezing and/or shortness of breath. All seven senior housing communities operated by Clermont Senior Services are following precautionary guidelines and are not hosting events or activities in their respective community rooms. Further, there are limitations with regard to visits. All visitors are being required to sign in upon entering a facility. Call the Property Manager at the respective community for more information.  All other currently operating services of Clermont Senior Services continue to be functional to residents receiving services in the facilities, i.e. home care, transportation to medical appointments and meals-on-wheels. Clermont Senior Services is accepting donations for an Emergency COVIC-19 Pantry, specifically intended to assist seniors in Clermont County during this crisis.  Donations can be dropped off or picked up.  For more specific locations and a list of priority items needed, please refer to our website, www.clermontseniors.com. Anyone with any questions may call 513-724-1255.

Soil and Water Conservation District: Employees will be voluntarily telecommuting until further notice. Staff will have access to and be answering emails during this time, and appointments can be made if necessary. To reach staff, email or call 513-732-7075.

Sheriff’s Office: The Clermont County Jail is closed to all non-essential personnel. All inmate visitation is canceled until further notice. Essential personnel includes: medical, nursing, mental health professionals, and attorneys. The Sheriff’s Office located at 4470 OH-222, Batavia will operate with business as usual. If you have questions, see https://clermontsheriff.org/

Treasurer’s Office: Effective at the end of business day on March 19, the Treasurer’s Office lobby is closed to the public until further notice. Citizens are encouraged to mail their payments or use the drop box located by the front door on Main Street of the Administration Building. Citizens may also pay by phone or website and information on how to do that can be found at www.clermonttreasurer.org under “How to Pay.”  Please call the Treasurer’s Office at 513-732-7254 for more information if needed.

Water Resources: Starting March 17, the Clermont County Water Resources Department Administration Building will be closed to the public until further notice. The office will open by appointment only. Appointments may be scheduled during normal business hours (8 a.m.-4:30 p.m.)
For Payments: Please deposit payments in the night deposit box located in the visitor parking lot of 4400 Haskell Lane, Batavia. Payments may also be made online at: https://wrd.clermontcountyohio.gov/ then click “Pay Your Bill.” Mail payments to Clermont County Water Resources, P.O. Box 933347, Cleveland OH 44193-0037. Please include a copy of your bill. If you have questions regarding your bill, call: 513-732-7970.
For information regarding water or sewer availability or capital improvement projects, call: 513-732-8864. If you have questions regarding water quality, call: 513-732-7945. For all other questions or to schedule an appointment, please call: 513-732-7970. Contact by email at: watersewer@clermontcountyohio.gov. SEPTIC HAULERS-Proceed to treatment plant for instructions. After-hour water emergencies call 513-553-4113. After-hour sewer emergencies, call 513-732-5384.

Veterans Service Commission: Has suspended all VA medical transportation and walk-ins. Contact your VA provider and ask about telehealth, video health or re-scheduling options that may be available to you. NO WALK-INS will be authorized and the office will be closed for in-person visits.Commission employees will remain working but we ask all business be handled remotely by telephone or email. Signatures will be obtained through “curb side drive thru” on a case-by-case basis as directed by your Service Officer. A lockbox has been placed in the lobby of the Heritage Building, 76 S. Riverside Dr., Batavia, for dropping off Emergency Financial Assistance applications and any VA paperwork for your Service Officer. You will receive a phone call within 24-48 hours from your Service Officer with further details. For questions please call 513-732-7363 or email the Director at fmorrow@clermontcountyveterans.com.